Complaints

Tell us what went wrong with Aresset.

Write to ledger@aresset.co with the tenancy or account it concerns, and what you want changed. We aim to acknowledge that email within five business days.

This is Aresset’s own complaint path. It is not the Private Rented Sector Landlord Ombudsman, and it is not a court. A History Summary is a reading of what was recorded. It does not decide a dispute between a landlord and a tenant.

You can also complain to the Information Commissioner’s Office about how personal data is handled. The privacy note is on the privacy page.